Genesys
Source: Genesys |

Artificial Intelligence (AI) and humans in Customer experience (CX) – not an either/or situation

In the customer journey, artificial intelligence is not set to replace human engagement, but rather to enhance and underpin it

By Merijn te Booij, chief marketing officer (CMO) at Genesys (www.Genesys.com) AI is by far the biggest hype I have seen in my career, and for good reason. It could revolutionise customer experience at a time when experience and service are the final frontier in differentiation. In the entire digital…

TECNO Mobile
Source: TECNO Mobile |

Global Premium Smartphone TECNO Wins Africa Information Technology & Telecoms Awards (AITTA)Phone of the Year 2019

TECNO SPARK 3 was awarded as the phone of the year as a result of its cutting edge features

TECNO (www.Tecno-Mobile.com) SPARK 3, a smartphone model by TECNO, a global premier mobile phone brand, has been awarded as the smartphone brand of the year at the 2019 edition of the Africa Information Technology & Telecoms Awards (AITTA). AITTA recognises customer service, innovation and excellence in Africa Telecom and Information…

Temenos
Source: Temenos |

Leading South African Microfinance Institution Selects Temenos to Deliver Personalized Digital Customer Experiences

Barko Financial Services chooses Temenos software to reduce personal loan origination down to less than two minutes on mobile devices

Temenos (SIX: TEMN) (www.Temenos.com), the banking software company, today announces that Barko Financial Services selected Temenos software to replace its legacy systems, in both core and front office, to offer a compelling and personalized customer experience. The microfinance institution will use cloud-native, cloud-agnostic Temenos T24 Transact, the next generation in…

Channel VAS
Source: Channel VAS |

Channel VAS is Fintech Sponsor Of Mobile 360 Africa

Channel VAS is offering Airtime Credit and Data Credit Services as well as other innovative Mobile Finance and fintech services in over 30 countries worldwide

Channel VAS (http://www.ChannelVAS.com/), the global premium fintech and data analytics company, is happy to support the Mobile 360 Africa event, holding the position of Fintech Sponsor in this prestigious event that is taking place July 16-18 in Kigali, Rwanda. With most of the Channel VAS’ 30-plus countries of operation being…

Source: European Investment Bank (EIB) |

European Investment Bank backs high-speed Cabo Verde internet and telecom connection

Connects Cabo Verde to trans-Atlantic EllaLink cable

New link to transform communications and enable 4G services; connects Cabo Verde to trans-Atlantic EllaLink cable; Reduces dependence on a single submarine cable The European Investment Bank, the world’s largest international public bank, has agreed to provide USD 25 million for construction of a new telecom connection to Cabo Verde.…

Source: Eseye |

Eseye, MTN and SolarNow to present the easiest way to deploy cellular IoT at Amazon Web Services (AWS) Summit

Eseye to launch New AnyNet IRIS™ gateway App for AWS services

The Amazon Web Services (AWS) Cape Town summit (https://amzn.to/2xsRa58) will showcase the rewards that innovation and investment in IoT, hyperscale cloud and associated industry products are delivering. The Summit will take place on 11 July at the International Convention Centre in Cape Town, and will feature global IoT cellular connectivity…

Source: United Nations Economic Commission for Africa (ECA) |

Technology set to improve data quality, timeliness & dissemination of census results, says Chinganya

Adding timely dissemination of good quality census data was crucial for national and international development goals

A five-day experts group meeting on supporting electronic data collection and dissemination in censuses-making opened in Addis Ababa, Ethiopia, Monday with Economic Commission for Africa’s (ECA) African Centre for Statistics Director, Oliver Chinganya, emphasizing the importance of population and housing censuses for the continent. Mr. Chinganya said censuses were a…

Telecoming
Source: Telecoming |

Telecoming will exclusively distribute the digital contents of Real Madrid through mobile operators in Africa

The famous Spanish club chooses a partner with extensive experience in technologies to distribute and monetize digital content in the African mobile environment

The alliance means the arrival in Africa of the official Real Madrid mobile offer; The famous Spanish club chooses a partner with extensive experience in technologies to distribute and monetize digital content in the African mobile environment. Telecoming (www.Telecoming.com), the European technology company specialized in digital services monetization, has signed…

Source: Canon Central and North Africa (CCNA) |

The age of ‘retailtainment’: how digital disruption is driving trends in physical retail décor

The growth of e-commerce has already transformed the retail landscape and with double digit annual growth predicted into the next decade

Canon (www.Canon-CNA.com), world-leader in imaging solutions, deciphers the importance of the settings and ambiences of physical shops as they become more than just a buying space, an opportunity for the brand to build and maintain relationships with its customers. We know that customers are becoming more and more demanding and…

Standard Chartered
Source: Standard Chartered |

Standard Chartered accelerates momentum of its digital strategy across Africa

Standard Chartered announce launch of social banking solution for Africa in Kenya, Uganda, Ghana and Tanzania

Digital banks now available in Botswana, Zambia and Zimbabwe as part of the Bank’s digital transformation strategy for Africa. Standard Chartered (https://www.SC.com/) today announced yet another multi-market launch of its digital bank in Botswana, Zambia and Zimbabwe as part of its digital transformation strategy in Africa. The next wave of…