Genesys
Source: Genesys |

Artificial Intelligence (AI) and humans in Customer experience (CX) – not an either/or situation

In the customer journey, artificial intelligence is not set to replace human engagement, but rather to enhance and underpin it

By Merijn te Booij, chief marketing officer (CMO) at Genesys (www.Genesys.com) AI is by far the biggest hype I have seen in my career, and for good reason. It could revolutionise customer experience at a time when experience and service are the final frontier in differentiation. In the entire digital…

Source: Africa Oil Week |

South African Energy Minister: Stable, predictable policy and regulatory framework must be created

En annonçant l’allocation d’un budget de 7,44 milliards de rands au secteur de l’énergie, le ministre a fait remarquer que le secteur, en déclinant de 6,9%, avait contribué négativement

A stable, predictable policy and regulatory framework must be created that will lead to investment and growth in South Africa’s energy sector, says the country’s Mineral Resources and Energy Minister, Gwede Mantashe. Minister Mantashe was delivering his first energy budget speech in Parliament since the merging of his mineral resources…

Source: African Development Bank Group (AfDB) |

African Development Bank, Portugal and Cabo Verde sign compact to accelerate diversification, private sector development

It provides risk mitigation, investment products and technical assistance to accelerate private sector development in Lusophone African countries

The African Development Bank (www.AfDB.org) and the governments of Cabo Verde and Portugal have signed a country specific memorandum of understanding for the implementation of the Lusophone Compact, which aims to accelerate private sector development in Portuguese-speaking countries of Africa. The signing took place on Sal Island on 1 July,…

Source: Embassy of the United States in Algiers, Algeria |

U.S. Trade and Development Agency (USTDA) Regional Director visits Algeria

Mr. Kress’ visit is part of U.S. efforts to partner with Algerians on economic development

The U.S. Trade and Development Agency’s Worldwide Energy Sector Team Leader and Regional Director for East Asia, the Middle East, North Africa, Europe & Eurasia Carl B. Kress visited Algeria June 26-28, 2019, to build on the long partnership between USTDA and Algeria. Mr. Kress’ visit is part of U.S.…

Source: National Energy Services Reunited Corp |

National Energy Services Reunited Corp. Announces Multiple Contract Awards in Bahrain

NESR is steadfast in its commitment to be a partner and key enabler in the Kingdom of Bahrain’s extensive upstream growth plans

National Energy Services Reunited Corp. (“NESR” or the “Company”) (https://www.NESR.com/) (NASDAQ: NESR) (https://yhoo.it/2L5UgVr) (NASDAQ: NESRW), a national, industry-leading provider of integrated energy services in the Middle East and North Africa (“MENA”) and Asia Pacific regions, today reported multiple awards of contracts for well intervention services by Tatweer Petroleum - Bahrain Field…

Siemens AG
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    • Ms Sabine Dall'Omo (right) - Chief Executive Officer, Siemens Southern and Eastern Africa Dr Detlef Virchow (left), Plan International Deutschland Mr Al Walead Hassan Abdo (back right), Counsellor, Sudan Embassy, Berlin, Mr Stefan Sager (back left), Country branch Manager, Siemens Sudan
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Source: Siemens AG |

Siemens partners with Plan International to deliver humanitarian aid initiatives in Sudan

The partnership will start by addressing educational and infrastructure needs of communities in the White Nile state

Siemens (www.Siemens.com) and Plan International Germany have signed a Memorandum of Understanding (MOU) to collaborate on future humanitarian projects to assist marginalized populations across Africa, with initial emphasis on Sudan, specifically displaced communities affected by conflict in neighboring South Sudan; The partnership will start by addressing educational and infrastructure needs…

Source: United Nations Economic Commission for Africa (ECA) |

UN’s Amina Mohammed pledges full support as Africa begins to implement African Continental Free Trade Area (AfCFTA)

It was essential to act now, not only to ensure that women benefit from the AfCFTA but also the African youth given the demographic challenges facing the continent

United Nations Deputy Secretary-General, Amina J Mohammed, on Sunday pledged the UN’s full support to the African Union as nations begin to earnestly operationalise the landmark African Continental Free Trade Area (AfCFTA) that is expected to unleash the continent’s all-inclusive economic potential. In remarks to the 12thextraordinary session of the…

Source: German Embassy in Windhoek |

Lesbian, Gay, Bisexual, Transgender, and Intersex (LGBTI) Activist invited to Germany on an Information Visit on Equal Opportunities

The visit takes place from 18 to 24 August 2019 in Berlin/Brandenburg and is part of the Visitors Programme of the Federal Republic of Germany

LGBTI Activist and former Director of Out-Right Namibia and coordinator of Diversity Alliance of Namibia, Friedel Dausab will participate in an information visit on the topic of “Equal opportunities in Germany”. In his capacity as Director of Out-Right Namibia he also managed the first LGBTI medical facility. The visit takes…

International Labour Organisation (ILO)
Source: International Labour Organisation (ILO) |

New International Labour Organization (ILO) data analysis shows just 10 per cent of workers receive nearly half of global pay

In Sub-Saharan Africa, the bottom 50 per cent of workers earn only 3.3 per cent of labour income, compared to the European Union

An ILO assessment gives the first global estimates of the distribution of labour income, and shows that pay inequality remains pervasive in the world of work. The findings are drawn from a new database which includes national, regional and global data. Ten per cent of workers receive 48.9 per cent…

Source: United Nations Economic Commission for Africa (ECA) |

UN Economic Commission for Africa (ECA) and TradeMark East Africa partner towards the implementation of Africa Continental Free Trade Area (AfCFTA)

AfCFTA promises to provide the African continent with greater leverage in its negotiations with third-parties

In an effort to accelerate the implementation of the AfCFTA, Trademark East Africa and the UN Economic Commission for Africa (ECA) signed in  June 2019 a Memorandum of Understanding, which provides the two parties with the framework to collaborate, with the aim of paving the way for stronger cooperation in…