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Clickatell and Visa’s Cybersource Deliver “Chat 2 Pay” Contactless Checkout In Store and In Chat to Businesses Worldwide

New partnership accelerates the move towards contactless digital engagements for ecommerce

Clickatell (https://bit.ly/3AgmvXi), a leader in mobile communications and chat commerce, and Visa’s global payment and fraud management platform, Cybersource (https://bit.ly/3AeQoqX), announced a partnership to make it easier for businesses to deliver chat commerce and contact-free checkouts with Clickatell’s newly announced (https://bit.ly/3hyBtAy) Chat 2 Pay solution. Chat 2 Pay (https://bit.ly/3AdOlDK) is a…

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Clickatell’s “Chat 2 Pay” Enables Brands to Extend Digital Commerce Offering with Secure, Effortless Payments in Chat Channels

Clickatell solves the last mile of digital transformation by embedding payments in the service stream, simplifying digital commerce for consumers

Clickatell (https://bit.ly/3hiJs4G), a leader in mobile communications and chat commerce, today launches Chat 2 Pay (https://bit.ly/3E0qHg5). Chat 2 Pay takes Clickatell’s decades of developing chat commerce solutions for global customers and delivers a simple and comprehensive way for merchants to offer payments and transactions to consumers in chat. Clickatell’s Chat…

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Clickatell Launches Combined Chat Desk and Chat Flow Solution to Transform CX in Contact Centres

Joint solution delivers lower cost per resolution and increased customer satisfaction

Clickatell (www.Clickatell.com), the leader in mobile communications and chat commerce, today announced the launch of its Chat Desk and Chat Flow solutions delivering a superior customer experience through chat. Clickatell combines the power of Chat Desk, a live-agent digital contact centre solution, with Chat Flow, a chat commerce workflow builder,…

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Clickatell Launches Chat Commerce Workflow Builder, Making It Easy for Brands to Interact with Consumers on Chat Apps

New product removes technical complexities, delivering immediate consumer satisfaction and returns

Clickatell (https://bit.ly/3mW1cEV), the leader in mobile communications and Chat Commerce, announced today the launch of Chat Flow (https://bit.ly/3mJ9PSW), a new product that enables organizations to easily create, edit, test, and manage Chat Commerce communications across multiple channels. With Chat Flow, companies deploy turnkey user experiences with little or no-code requirements…

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Chat Commerce Drives Higher Revenue, Better CX

Webinar by Clickatell and Aberdeen Research explains how to begin, and why a customer-first approach is key with chat commerce

Companies that deploy chat in commerce see higher revenue growth, stronger customer retention, reduced service costs, and increased marketing effectiveness than companies that don’t, indicates research from Aberdeen Research in partnership with Clickatell (www.Clickatell.com), a global leader in mobile communications and chat commerce. Chat commerce—enabling customers to interact and transact…

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African Banks Perfectly Poised to Benefit from Chat Commerce

Clickatell believes banks, particularly in the emerging markets, can increase their reach by a factor of three if they implement chat

Attendees at Clickatell’s Connect Interact and Transact (CIT) annual event in November heard how chat commerce can assist companies, especially banks, connect with customers who are increasingly demanding a new way of engagement and shifting their trust from traditional organisations to startups. The event, which is normally hosted in Lagos…

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From a World’s First Connecting the Internet with Mobile Phones to Pioneering Chat Commerce, Clickatell Celebrates Its 20th Anniversary

Clickatell‘s vision of creating a better world through technology has culminated in 20 years of championing customers and powering the next wave of the digital economy

Twenty years ago, Clickatell (www.Clickatell.com), a global leader in mobile communications and chat commerce, became the first company to connect the world’s fastest growing commerce platform – the internet – with the world’s fastest growing communications platform – the mobile phone. Today, Clickatell is pioneering chat commerce – the biggest…

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Sterling Bank Leads with Lending, Investing and Credit Rating Features on WhatsApp with Clickatell’s Chat Banking Solution

Customers can now initiate bank transfers, and airtime and bill payments, check balance and BVN enquiries, as well as statement generation directly on WhatsApp with the aid of Kiki

Sterling Bank Plc, Nigeria's leading commercial bank, in collaboration with Clickatell (www.Clickatell.com), a global leader in mobile communications and chat commerce, today announced a unique and very personalised banking experience for existing customers and prospective account holders through the popular messaging app - WhatsApp. Customers can now initiate bank transfers,…

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Clickatell Launches Chat Desk to Shake Up the $1.3 Trillion Call Center Industry

Chat Desk transforms the way businesses serve their customers through chat channels and live agent support

Clickatell (www.Clickatell.com), a global leader in mobile communications and chat commerce, today announced the launch of Chat Desk, a digital contact center solution that helps agents resolve customer queries and obtain customer insights in real-time using chat channels for live agent support. The solution addresses the growing consumer demand for…

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Makro’s Customers Now Engage and Experience Instant Customer Care by Connecting with the Retailer Directly on WhatsApp

Impressive features available in Makro’s chat offering include tracking orders, viewing current catalogues, accessing a digital store card, locating nearby stores

Makro announced today shoppers at its 22 South African outlets and busy online store will now experience instant customer care and service by directly connecting with the retailer on WhatsApp. Impressive features available in Makro’s chat offering include tracking orders, viewing current catalogues, accessing a digital store card, locating nearby…