Clickatell
Source: Clickatell |

Sterling Bank Leads with Lending, Investing and Credit Rating Features on WhatsApp with Clickatell’s Chat Banking Solution

Customers can now initiate bank transfers, and airtime and bill payments, check balance and BVN enquiries, as well as statement generation directly on WhatsApp with the aid of Kiki

Sterling Bank Plc, Nigeria's leading commercial bank, in collaboration with Clickatell (www.Clickatell.com), a global leader in mobile communications and chat commerce, today announced a unique and very personalised banking experience for existing customers and prospective account holders through the popular messaging app - WhatsApp. Customers can now initiate bank transfers,…

Clickatell
Source: Clickatell |

Clickatell Launches Chat Desk to Shake Up the $1.3 Trillion Call Center Industry

Chat Desk transforms the way businesses serve their customers through chat channels and live agent support

Clickatell (www.Clickatell.com), a global leader in mobile communications and chat commerce, today announced the launch of Chat Desk, a digital contact center solution that helps agents resolve customer queries and obtain customer insights in real-time using chat channels for live agent support. The solution addresses the growing consumer demand for…

Clickatell
Source: Clickatell |

Makro’s Customers Now Engage and Experience Instant Customer Care by Connecting with the Retailer Directly on WhatsApp

Impressive features available in Makro’s chat offering include tracking orders, viewing current catalogues, accessing a digital store card, locating nearby stores

Makro announced today shoppers at its 22 South African outlets and busy online store will now experience instant customer care and service by directly connecting with the retailer on WhatsApp. Impressive features available in Makro’s chat offering include tracking orders, viewing current catalogues, accessing a digital store card, locating nearby…

Clickatell
Source: Clickatell |

Clickatell helps MTN South Africa launch chat commerce on WhatsApp

MTN Chat will enable customers to initiate purchase of airtime and data bundles within their WhatsApp chat session

MTN South Africa has partnered with global customer engagement company, Clickatell (www.Clickatell.com), to launch MTN Chat, enabling its customers to engage with the telco over WhatsApp. MTN Chat will enable customers to initiate purchase of airtime and data bundles within their WhatsApp chat session. Over time customers will be able…