Source: Genesys |

Cloud Reigns Supreme in 2018 Genesys Growth

Move over Avaya: More than 700 of Your Customers Choose Genesys for Speed of Innovation and Faster Business Results

Genesys® (, the global leader in omnichannel customer experience ( and contact center solutions (, announced its cloud sales have risen 32% year-over-year. The cloud business growth spans all market segments with 70% gains in the mid-market, 50% in small-and-medium sized enterprises, and 30% in large enterprises. While sales are…

Source: Genesys |

Genesys - Southern East Africa steps up customer experience focus

Genesys Southern East Africa (SEA) expands as region seeks world-class Customer Experience (CX) solutions

Enterprises in Southern East Africa and Mauritius are rapidly stepping up their efforts to boost customer experience, reports omnichannel customer experience specialist Genesys ( Genesys, currently experiencing strong growth in the region, says enterprises in key African development hubs are fast catching up with their international counterparts in terms of…