Genesys
Source: Genesys |

Genesys Cloud now available on Amazon Web Services (AWS) Marketplace

Simplified procurement and administrative processes make it easier for enterprises to access the market-leading cloud customer experience platform from Genesys

Genesys® (www.Genesys.com), a global leader in cloud customer experience (http://bit.ly/309dsWL) and contact center solutions (http://bit.ly/2x9QNiQ), announced that Genesys Cloud is now available in AWS Marketplace, a digital catalog with thousands of software listings from independent software vendors. The catalog makes it easy for organisations to find, test, buy, and deploy…

Genesys
Source: Genesys |

Microsoft and Genesys expand partnership to help enterprises seize the power of the cloud for better customer experiences

Genesys Engage on Microsoft Azure is a new trusted and secure cloud offering built to ease the transition to the cloud for large enterprises

Microsoft Corp. (www.Microsoft.com) and Genesys (www.Genesys.com) have expanded their partnership to provide enterprises with a new cloud service for contact centres that enables them to deliver superior interactions for customers. With the omnichannel customer experience solution, Genesys Engage™, running on Microsoft Azure, enterprises have the security and scalability they need…

Source: Genesys |

Genesys Introduces Experience as a Service Enabling Organisations to Deliver True Personalisation

Rapid innovation, lightning-fast deployments and infinite scale solidifies Genesys Cloud as the world's leading public cloud contact centre platform

Genesys® (https://bit.ly/2NJBqD6), the global leader in omnichannel customer experience (https://bit.ly/3axpLRC) and contact centre solutions (https://bit.ly/2tCLR4K), announces it is changing the name of its flagship software as a service (SaaS) offering, PureCloud®, to Genesys Cloud™. This shift reflects the evolution of the company and marks the launch of Experience as a ServiceSM powered by Genesys Cloud,…

Genesys
Source: Genesys |

Artificial Intelligence (AI) and humans in Customer experience (CX) – not an either/or situation

In the customer journey, artificial intelligence is not set to replace human engagement, but rather to enhance and underpin it

By Merijn te Booij, chief marketing officer (CMO) at Genesys (www.Genesys.com) AI is by far the biggest hype I have seen in my career, and for good reason. It could revolutionise customer experience at a time when experience and service are the final frontier in differentiation. In the entire digital…

Source: Genesys |

Genesys taps Former Cisco, Microsoft and Skype Exec Tony Bates as CEO

Proven growth-oriented chief executive takes the reins of global customer experience leader to further expand cloud market leadership

Genesys® (www.Genesys.com), the global leader in omnichannel customer experience (http://bit.ly/309dsWL) and contact centre solutions (http://bit.ly/2WxBBnr), today announced Tony Bates as its new chief executive officer (CEO), effective immediately. Bates succeeds Paul Segre, who will continue with Genesys as chairman of the company. "In my 12 years as CEO, I've had the…

Source: Genesys |

Cloud Reigns Supreme in 2018 Genesys Growth

Move over Avaya: More than 700 of Your Customers Choose Genesys for Speed of Innovation and Faster Business Results

Genesys® (www.Genesys.com), the global leader in omnichannel customer experience (https://bit.ly/2WX8zhN) and contact center solutions (https://bit.ly/2I8lU3B), announced its cloud sales have risen 32% year-over-year. The cloud business growth spans all market segments with 70% gains in the mid-market, 50% in small-and-medium sized enterprises, and 30% in large enterprises. While sales are…

Genesys
Source: Genesys |

Genesys - Southern East Africa steps up customer experience focus

Genesys Southern East Africa (SEA) expands as region seeks world-class Customer Experience (CX) solutions

Enterprises in Southern East Africa and Mauritius are rapidly stepping up their efforts to boost customer experience, reports omnichannel customer experience specialist Genesys (www.Genesys.com). Genesys, currently experiencing strong growth in the region, says enterprises in key African development hubs are fast catching up with their international counterparts in terms of…