Source: Genesys |

Genesys taps Former Cisco, Microsoft and Skype Exec Tony Bates as CEO

Proven growth-oriented chief executive takes the reins of global customer experience leader to further expand cloud market leadership

Genesys® (, the global leader in omnichannel customer experience ( and contact centre solutions (, today announced Tony Bates as its new chief executive officer (CEO), effective immediately. Bates succeeds Paul Segre, who will continue with Genesys as chairman of the company. "In my 12 years as CEO, I've had the…

Source: Genesys |

Cloud Reigns Supreme in 2018 Genesys Growth

Move over Avaya: More than 700 of Your Customers Choose Genesys for Speed of Innovation and Faster Business Results

Genesys® (, the global leader in omnichannel customer experience ( and contact center solutions (, announced its cloud sales have risen 32% year-over-year. The cloud business growth spans all market segments with 70% gains in the mid-market, 50% in small-and-medium sized enterprises, and 30% in large enterprises. While sales are…

Source: Genesys |

Genesys - Southern East Africa steps up customer experience focus

Genesys Southern East Africa (SEA) expands as region seeks world-class Customer Experience (CX) solutions

Enterprises in Southern East Africa and Mauritius are rapidly stepping up their efforts to boost customer experience, reports omnichannel customer experience specialist Genesys ( Genesys, currently experiencing strong growth in the region, says enterprises in key African development hubs are fast catching up with their international counterparts in terms of…