Source: Freshworks |

Freshworks Acquires Natero, a Leader in Customer Success Cloud Software

Acquisition makes Freshworks the industry’s first customer engagement platform to seamlessly connect every customer touchpoint from first web visit to latest invoice

Freshworks Inc. (, a global innovator in customer engagement software, announced it has acquired Natero, Inc., a leading customer success management software company. The acquisition gives Freshworks a SaaS platform that unifies marketing, sales, support and, now, customer success. With Natero’s AI/ML-powered technology, the Freshworks platform puts actionable data in…

Source: Freshworks |

Freshworks integrates with the WhatsApp Business solution to empower brands to offer scalable online support to 1.5 billion messaging users

WhatsApp Business API Added to Freshworks Omniroute™, its patent-pending routing technology, allowing businesses to easily manage WhatsApp inquiries

Freshworks (, a global leader in customer engagement software, has integrated its customer engagement suite with the WhatsApp Business solution to offer on-the-go conversational support via WhatsApp. Over 1.5 billion people from 180 countries use WhatsApp to stay in touch with friends, family and businesses, anytime and anywhere. Freshworks now…

Source: Freshworks |

Renmoney Integrates Freshworks Support and Customer Relationship Management (CRM) Solutions to Improve Customer Engagement

Freshdesk and Freshsales Enable Renmoney to gain 360-Degree View of its Customer

Renmoney (, one of Nigeria’s leading fintech companies, has deployed Freshworks ( customer engagement software to set up an integrated support and CRM system. Renmoney provides convenient loans, savings and fixed deposit products to Nigerians. Last year, Renmoney delivered over 95,000 loans to individuals and small businesses via its website,…

Source: Freshworks |

Freshworks Launches “Freddy”: an AI Engine to enrich customer experience at every touchpoint

Integration with Google AI technology brings conversational AI to the Freshworks customer engagement platform through voice interactions

Freshworks (, a global leader in customer engagement software, has announced the launch of “Freddy”, an “Omnibot” AI engine that enhances the sales, support and marketing capabilities for businesses of all sizes. Announced at Refresh 18 ( – Freshworks’ inaugural customer conference – Freddy leverages Google AI technology Google Assistant…

Source: Freshworks |

Sterling Bank Transforms Internal Service Desk with Freshworks

With focused plans to expand into the African market, Freshworks is increasing its commitments to the region with additional investments in marketing, sales and partnerships to better serve the growing customer base

Freshworks Inc. (, a leading US-based provider of cloud-based business software, recently announced its partnership with Nigeria’s prestigious Sterling Bank Plc ( as a client. Being a technology pioneer in Nigeria, Sterling Bank realized the importance of upgrading its current IT service desk to a modern, robust, cloud-based platform to empower…

Source: Freshworks |

Freshworks Secures $100 Million Investment Led by Accel and Sequoia

With new CFO in place, company raises largest round of funding to date to fuel growth, geographic expansion

Freshworks (, a global leader in customer engagement software, announced today it has secured $100 million in financing and has hired former AppDynamics Vice President of Finance & Treasury Suresh Seshadri as its chief financial officer. The latest round of funding is co-led by Accel and Sequoia, with participation from…

Source: Freshworks |

Freshworks Powers Refreshing Customer Experiences for Al Tayyar Travel Group

Evolving consumer expectations and increasing use of technology are radically changing the dynamics of most service industries in the Arab world

Freshworks (, the leading provider of cloud-based customer engagement software, recently onboarded Al Tayyar Travel Group, one of the largest travel and tourism companies in Saudi Arabia, onto its growing customer base in the Middle East. Evolving consumer expectations and increasing use of technology are radically changing the dynamics of…

Source: Freshworks |

Freshworks Reaches $100 Million in Annual Recurring Revenue, Unveils Freshworks 360

Momentum reflects increasing market demand for cloud-first, easy-to-use integrated customer engagement suite

Freshworks (, a global leader in customer engagement software, today announced it has reached a revenue milestone by crossing $100 million in annual recurring revenue, led by its flagship support product Freshdesk (Customer Support Software) and continued rapid growth with its Freshservice (IT Service Management Software) and Freshsales (CRM Software)…

Source: Freshworks |

Freshworks Accelerates International Growth with Market Expansion in South Africa

Freshworks serves select customers such as Berkshire Hathaway, DHL, Naspers, Hi-Sense, Web Africa and partners such as Teleforge, Freshtech Africa and Stridesmart in South Africa

Freshworks Inc (, a leading provider of cloud-based business software, today announced an aggressive growth strategy to propel the ambitious expansion of its evolving South African footprint. “Our growth plan for South Africa completely leverages the company’s product strengths, financial capabilities, and technology innovation to drive industry-leading returns,” said Arihant…

Source: Freshworks |

Freshworks Delivers Artificial Intelligence (AI)-powered Intelligent Experiences

This Artificial Intelligence (AI) tool helps filter relevant and important messages from the volume of Twitter messages that may be directed at any one company

Against a background where market disruption is key to creating new opportunities, Freshworks ( has embraced Artificial Intelligence (AI) to help keep their clients relevant, competitive and profitable. Having identified Twitter as a key channel through which customers often engage companies, Freshworks has developed a social AI entity called Social…